Payment did not work
Account Not Active or No Region after payment
General Support
Last Update a year ago
I apologise for the inconvenience you are facing. If you have made your payment but cannot see the region or if your account is showing as "Account Not Active," I recommend first checking your statement to confirm the payment has worked.
If the payment is there, please provide us with all the necessary details, such as your
- PayPal address
- The last 4 numbers of the credit card used
- What were you trying to purchased eg: Package and Term or Region Purchased
- Make sure you the item is still not sitting in your shopping cart.
